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<div class="bvseo-question-answer" data-questionid="4771158">
<h2 class="bvseo-question">
New black barrel wet erase markers leak inside cap when left lying on desk. We use the 12 pack ultrafine packs and many colors drip ink and make a mess. we did not have this issue with the white barrel pens. Was there a design change?
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<div class="bvseo-author">Asked by: Frank10</div>
<div class="bvseo-answer" data-answerid="3588902">
Hello Frank! Thank you for sharing your experience with the EXPO Wet Erase Markers. We&rsquo;re very sorry to hear about the leaking issue you&rsquo;ve encountered with the black barrel ultrafine markers, especially since you did not experience this problem with the white barrel version. There have been updates to the design and packaging over time, and while the performance is intended to remain consistent, we understand that your experience has been different. We truly regret the inconvenience this has caused and appreciate you bringing it to our attention. Your feedback is valuable and will be shared with our product team for review. If you need further assistance or would like us to look into this issue more closely, please don&rsquo;t hesitate to contact us directly so we can support you further. EXPO Marker Consumer Care Team.
<div class="bvseo-author">Answered by: EXPO® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-11-28</div>
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<div class="bvseo-question-answer" data-questionid="4750594">
<h2 class="bvseo-question">
Been using on white boards and love that they don&rsquo;t smudge. However, when I erase with water, it leaves lighter color shadows where the words were. Completely ruined the boards. How do I get rid of the phantom words?
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<div class="bvseo-author">Asked by: Diane</div>
<div class="bvseo-answer" data-answerid="3565205">
Hello, and thank you for sharing your experience with EXPO Wet Erase Markers, Fine Tip. We&rsquo;re glad to hear you enjoy that they don&rsquo;t smudge during use, but we&rsquo;re sorry to hear about the &ldquo;phantom&rdquo; shadows left behind on your boards. We understand how frustrating it can be when residue makes your boards look ruined. To remove the leftover markings, we recommend trying the following methods: - Use a dry cloth or whiteboard eraser first to remove as much residue as possible. - Apply a small amount of whiteboard cleaner or rubbing alcohol to a soft cloth and gently wipe the affected areas. We&rsquo;ll also be forwarding your feedback to our product team, as input like yours helps us evaluate performance and provide better guidance for users. If you have any more feedback, please reach out to us via our Contact Us form on our website. We&rsquo;re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! EXPO&reg; Consumer Care
<div class="bvseo-author">Answered by: EXPO® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-10-20</div>
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<div class="bvseo-question-answer" data-questionid="4740291">
<h2 class="bvseo-question">
when will these be available in australia with all the colors?
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<div class="bvseo-author">Asked by: Funky2077</div>
<div class="bvseo-answer" data-answerid="3553532">
Hello! Thank you for your interest in our EXPO Markers 🌏. We understand your enthusiasm about having access to the full range of colors in Australia. Availability can vary by region and retailer, and we&rsquo;d be happy to provide you with the most accurate update. To better assist you, we kindly ask that you contact us directly through our website: https://www.expomarkers.com/support/contact-us or by phone at 1800 639 355. Our team will provide details on product availability and upcoming stock in your region 📞. You may also check with local office supply retailers and large online platforms that stock EXPO products, as they often carry expanded color selections. Have a nice day! EXPO marker Consumer Care
<div class="bvseo-author">Answered by: EXPO® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-10-01</div>
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<div class="bvseo-question-answer" data-questionid="4700397">
<h2 class="bvseo-question">
If ink gets on clothing, will it wash out?
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<div class="bvseo-author">Asked by: Kaleo1578</div>
<div class="bvseo-answer" data-answerid="3544476">
Hello Kaleo! Thank you for your question! If ink from the EXPO Wet Erase Markers, Fine Tip gets on clothing, it may not always wash out completely since these markers are made to be semi-permanent on porous surfaces like fabric. For best results, treat the stain quickly: blot (do not rub), pre-treat with a stain remover or liquid laundry detergent, and wash in cold water. Avoid heat-drying until the stain is fully removed, as heat can set it. If you&rsquo;d like more tailored stain-removal guidance, please feel free to reach out &mdash; we&rsquo;ll be happy to help! https://www.expomarkers.com/support/contact-us Have a nice day! EXPO marker Consumer Care Team
<div class="bvseo-author">Answered by: EXPO® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-09-16</div>
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<div class="bvseo-question-answer" data-questionid="4715564">
<h2 class="bvseo-question">
Does anyone else's wet erase markers bleed alot? They sometimes bubble too. I store them upright so I'm not sure what the issue is and why they make such a huge mess.
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<div class="bvseo-author">Asked by: Pita</div>
<div class="bvseo-answer" data-answerid="3544456">
Hello Pita! Thank you for bringing this to our attention. We understand how frustrating it can be when markers don't perform as expected. The bleeding and bubbling issues you've encountered with your EXPO Wet Erase Markers may be due to several factors. Potential Causes and Solutions 1. Surface Residue: If the surface you're writing on has oily or alcohol-based residues, it can cause the ink to behave unpredictably. Cleaning the surface with isopropyl alcohol before use may help. 2. Marker Storage: Storing markers upright can sometimes lead to ink pooling at the tip, affecting performance. Storing them horizontally or with the tip facing down can help maintain consistent ink flow. 3. Marker Condition: If the markers have dried out or the ink has settled unevenly, they may not perform well. Reviving them by soaking the tip in isopropyl alcohol or vinegar for a short period may restore functionality. If these steps don't resolve the issue, please let us know, and we'll be happy to assist you further. https://www.expomarkers.com/support/contact-us Have a nice day! EXPO marker Consumer Care Team
<div class="bvseo-author">Answered by: EXPO® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-09-16</div>
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<div class="bvseo-question-answer" data-questionid="4725727">
<h2 class="bvseo-question">
Do they come in medium tip?
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<div class="bvseo-author">Asked by: Pam80</div>
<div class="bvseo-answer" data-answerid="3544447">
Hello! Thank you for reaching out to us. Currently, EXPO does not offer Wet Erase Markers in a medium tip. Their Wet Erase Markers are available in Fine Tip and Ultra Fine Tip options. For example, the EXPO Wet Erase Semi-Permanent Markers are available in Fine Point and Ultra Fine Point, but not in a medium tip If you're looking for a medium tip wet erase marker, you might consider alternatives like Sharpie Chalk Markers, which offer a medium tip and are suitable for use on non-porous surfaces School Specialty If you have specific requirements or need further assistance in finding the right marker, feel free to let me know! https://www.expomarkers.com/support/contact-us Thanks, EXPOmarker Consumer Care Team
<div class="bvseo-author">Answered by: EXPO® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-09-16</div>
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<div class="bvseo-question-answer" data-questionid="4726426">
<h2 class="bvseo-question">
Are the colors bright? How much is a 12 count pack?
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<div class="bvseo-author">Asked by: floridagirl</div>
<div class="bvseo-answer" data-answerid="3544436">
Hello! The EXPO Wet Erase Markers (Fine Tip) are known for their bright, vivid colors that are easily visible on suitable surfaces. A 12-count pack is available at most authorized retailers, and pricing may vary depending on the store or online seller. For the most accurate pricing, we recommend checking our official website or your preferred retailer. If you need further guidance or assistance, feel free to reach out! If you have any more questions, please reach out to us via Contact Us https://www.expomarkers.com/support/contact-us, and we will be happy to assist further. Have a nice day! EXPOmarker Consumer Care Team
<div class="bvseo-author">Answered by: EXPO® Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2025-09-16</div>
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<div class="bvseo-question-answer" data-questionid="4672459">
<h2 class="bvseo-question">
I am a huge fan of the Expo purple wet erase, I bought the last box I could find in existence of the previous generation to use at work. That dozen has now been depleted. Is there any way possible to buy a bunch of just purple of the new version? I
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<div class="bvseo-author">Asked by: Cory</div>
<div class="bvseo-answer" data-answerid="3535860">
yes you can 🖊️
<div class="bvseo-author">Answered by: purebeauty09</div>
<div class="bvseo-pubdate">Date published: 2025-10-23</div>
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